Once you confirm a model through Spotlite, our CX team will send you an electronic contract (via Modusign). When both the client and the model have completed their signatures, the shoot is officially confirmed, and cancellations become difficult at that point.
For more details on cancellation policies, please refer to Article 11 of the Spotlite Terms of Service (Cancellation of Bookings).
Please note that if a reservation is canceled without a valid reason, cancellation fees may apply according to the conditions outlined in the terms.