Category
Payment FAQ
Can I request a quote document?
Yes, if you need a formal quote for internal approval or a client proposal, please let our Customer Experience Team know. We’ll prepare and send you a tailored quotation accordingly as a PDF. Please note: If you require an official document for tax or accounting purposes, this must be issued after the shoot in the form of a tax invoice.How is the contract created?
Once a shoot is confirmed between a client and a model, Spotlite’s Customer Experience Team prepares the contract and shares a draft to both parties. Contracts are signed electronically using Modusign, a certified e-signature platform. The contract includes all key terms such as model fee, shoot schedule, and usage rights. Once signed, it becomes legally binding. You will be notified via KakaoTalk or email when the contract is ready. You can review the terms and complete the e-signature throughWhen and how should I pay the model fee?
Payment for the talent fee is processed within 30 days of the photoshoot date via virtual account or credit card. However, if you need to adjust the payment date due to your schedule or internal circumstances, please notify the Customer Support team of your preferred date in advance. After the photoshoot, payments are made as follows: PC version 1. Click on the MENU in the top right corner and go to 'Project Management'. 2. Select the project you wish to pay for and confirm the final amount. 3.Can I make the payment in advance (before the shoot)?
Yes. The standard payment term is within 30 days of the shoot date, but advance payments are accepted upon request. However, we generally recommend making the payment after the shoot, as certain conditions (e.g., usage changes, overtime, or extra deliverables) may arise during the shoot. Paying after the shoot helps ensure that all final terms are accurately reflected in the invoice.Our internal payment date is fixed. What should we do?
If your company has a fixed internal payment schedule, Spotlite is happy to accommodate whenever possible. While the standard policy requires payment to be completed within 30 days of the shoot date, the payment due date can be adjusted upon request. Once your scheduled payment date is confirmed, please notify our Customer Experience Team. We will update the payment deadline accordingly and reflect the change in the contract. Please note that adjustments may require prior agreement with the modeCan I sign and receive a paper contract instead?
Spotlite handles all contracts via e-signature (Modusign) to ensure convenience and accessibility for both clients and models, regardless of location or time zone. Digital contracts are legally binding, and a signed PDF version will be available for download and printing after completion. If your organization has an internal policy that requires a physical contract, please contact Spotlite’s Customer Experience Team. We will review the request and let you know if a paper-based process is possiblThe company signing the contract is different from the one using the service.
If the company who will be signing the contract is different from the one using Spotlite (e.g., third-party advertising agency), we can update the contracting party information upon request. Please provide the following details to Spotlite’s Customer Experience Team: 1. Certificate for Business Registration of the company signing the contract 2. Email address of the authorized signatory for receiving the Modusign document 3. Phone number of the authorized signatory Once this information is receiWhat if the payment will be made by a different company than the one that signed the contract?
If the payment will be made by a company other than the one listed on the contract, please notify Spotlite’s Customer Experience Team in advance with the following details: 1. Full name of the paying company (as registered with their bank) 2. Email address for tax invoice issuance 3. Contact information for the person in charge of payment 4. Expected payment date To prevent any delays in processing, please inform us as early as possible. We’ll update our internal records and issue the invoice acCan I get a refund if I’m dissatisfied with the model’s appearance or performance?
If you did not meet the model in person prior to the shoot, and the shoot day is your first time seeing them, it is acceptable to cancel only if there is a clear mismatch in objective traits—such as body measurements or other physical characteristics that differ significantly from the model’s profile. In such cases, please communicate directly with the model to agree on whether to cancel the shoot or proceed with adjusted terms. However, once the shoot begins, the full model fee must be paid, reI’ve already signed the contract, but I want to cancel
Once you confirm a model through Spotlite, our CX team will send you an electronic contract (via Modusign). When both the client and the model have completed their signatures, the shoot is officially confirmed, and cancellations become difficult at that point. For more details on cancellation policies, please refer to Article 11 of the Spotlite Terms of Service (Cancellation of Bookings). Please note that if a reservation is canceled without a valid reason, cancellation fees may apply according