Spotlite FAQ

How long does it take for a model to respond?

CX TEAM2025-06-11

Response time can vary by model, but most respond in less than 24 hours on average. When you send a booking request, the model receives an KakaoTalk notification, which helps ensure that the request is seen promptly.

Most models reply as soon as they see the alert, or soon after after checking their availability. However, if they are occupied with a different shoot or in transit, replies may take longer.

If your request is urgent, feel free to contact the Spotlite Customer Experience Team—we can follow up with the model directly on your behalf.

For time-sensitive situations, we recommend stating your preferred response time and reason in your request.