Spotlite FAQ

What should I do if a client wants to move the contract off-platform?

CX TEAM2025-06-11

If a client tries to take the contract off Spotlite after you’ve accepted a booking, please report it to our Customer Experience Team immediately. This is considered a platform bypass and is a violation of our Terms of Use.

Spotlite is designed to manage all parts of the booking safely — including communication, contracts, and payments. If a bypass is detected, both the client and the model may be restricted or banned from the platform. Off-platform deals also increase the risk of payment issues, so we strongly recommend that all bookings stay within Spotlite.